A travel insurance policy copy will be sent through your registered email address.

The effectivity of your travel insurance policy will start on the day of your departure until the day of your arrival in the Philippines.

Travel Insurance Policy Cancellation is allowed as long as the cancellation request is done 48 hours prior to the travel date. Kindly contact us at 86519000 for more details. For visa denial travel insurance excludes any coverage pertaining to regulations or prohibitions by any government.

You can view the summary of benefits on our website, you may just click “View Details” on your preferred insurance or you may request it through email at bookyourflight@raksotravel.com. 

Travel Insurance Policy amendment is allowed as long as the amendment request is done 48 hours prior to the travel date.  Kindly contact us at 86519000 for more details. Additional charges might incur.   

In case of trip extension abroad, please notify us prior to the expiration of the policy, a minimum of 48 hours before expiration. We will extend the validity of your insurance up to a maximum of 180 days and subject to an additional premium. Please note that we are unable to extend policy effectiveness for lapsed policy. 

For any emergency and in need of immediate assistance while on travel, please contact the 24-hour emergency hotline of the insurance company. You will need a policy number, Name, and ID Number indicated on the policy for an agent to assist you.

For getting any claim after the trip, you may send the following documents through our office to help you with the processing:

a. Duly filled up claim form - we will provide this form to you.

b. Relevant bills, invoices, receipts related to support your claim.

c. Copy of your biopage passport with visa and stamps of arrival/departure for the trip.

d. Copy of your flight ticket including original boarding passes.

e. An official written report (police, hotel staff, airport staff etc.) of lost, stolen, or damaged items.

f. Medical Certificate if in need to claim for medical coverage.

g. Written report from the airline regarding trip cancellation or delays including the reason of delays, revised schedule, and receipts of additional expenses incurred.

Note: Depending on the type of claim above documents might be necessary which will help the insurance company team to assess and process your claim.

Here are some types of claims:

• Accidental Death/Disablement

• Burns / Medical Expenses

• Loss of Baggage/Document/Money

• Baggage Delay

• Travel Delay/Re-route

• Trip Cancellation/Curtailment

• Personal Liability

• Rental Vehicle Excess

Note: Claims and coverage may change and vary depending on the insurance company. 

The delay/loss of baggage must be certified by the Common Carrier Operator stating the details delay/loss.  Once you arrive in Manila, you need to accomplish the travel insurance claim form. You need to provide the information of the item/s lost or damaged such as date purchased, purchase cost, brand, model, size etc.  Original receipts of your emergency purchase of essential replacement items of clothing and toiletries must be kept. Kindly contact us at 86519000 for more details. 

We highly recommend informing Rakso Travel immediately so that we can inform you of necessary documents that we will be needing for Notice of Claims to the travel insurance company.  

Claims typically take between two to four weeks to process, but some complicated claims that require more extensive research may take longer. 

Every policy has its own set of  exclusions and some of these are below: 

1. Pre-existing diseases or conditions 
2. Accident due to sports or engaging in reckless activities
3. Self-harm accident such as suicide
4. Leaving your belongings unattended  
5. Natural calamities

Note: Exclusions or insurance limitations may still vary depending on the insurance company. 

Written reports from the airline regarding trip cancellation or delays including reason of delays and  revised schedule must be certified and provided. Original receipts of additional expenses incurred must be submitted.